Thank you for submitting your return or exchange form through our website. Here's a breakdown of the next steps:
You will receive a confirmation email within 1-2 business days to acknowledge the receipt of your request. This email will include a reference number for your case.
Our team will carefully review your request and notify you whether your return or exchange has been approved or not. If you are unsure if your item qualifies for a return, please refer to our Return Page for guidelines.
Upon approval of a return, we'll offer detailed guidance for packaging and sending back the item(s). While Mulberry Park Silks offers free shipping for all orders, the customer is responsible for return shipping costs unless the item is defective or sent by mistake. For your convenience, we may provide a return shipping label, the cost of which will be deducted from your return unless otherwise specified.
If approved for an exchange, we will guide you through the necessary steps, such as selecting an alternative product if available.
If your return is approved and you requested a refund, we will initiate the refund process once we've received and assessed the returned item(s). Alternatively, we can provide store credit if you prefer.
Please feel free to contact our customer support team if you have any questions or concerns. We appreciate your patience as we work towards resolving your request.
